The semi educated

Three years of practice have brought me in touch with a wide variety of people. Gone has my habit of remembering individuals. Now I categorize my patients arbitrarily. One category very commonly found is the semi educated. These are people with a formal education, and a basic ability to read medical literature. Mind you the ability to read does not translate to the ability to comprehend.
This group will come with diagnosis. They dont come with symptoms but a diagnosis already formed in their head. Curses strike the doctor who does not agree with their diagnosis. A fine example is the manager I work along with. From a television doctor she gathered that she had a thyroid disorder. And I was the 'lucky doctor' she approached. Despite my reassurance she insisted that I test her. Following a normal test she insisted that I treat her (I am still stumped as to how to treat a normal thyroid). When I took a stand and refused the medicate she of course took a second opinion( which had the same result). Out of her anger at her doctors apparent lack of care she gets her thyroid hormone levels checked monthly. While that in itself is not a problem, me having to tell her every month is really a pain( again a first for me. Getting bad reviews for saying she is fine)